Senior Product Manager | Pleasanton, USA
Key Words:
- Create User Story | Wireframe | Prototype | Feature List | SRS | BRD | DFD flow diagrams as per requirement | Roadmap Collaboration & Development
Responsibilities:
Use Case & Feature Development
- Capture internal, pre-sales prospect, and post-sales customer use cases/requirements/features and work closely with the engineering team to explain the requirements with required documents – user story, DFD, Mock-up, Sequence Diagram, etc.
- Responsible for preparing User Stories, Data Flow, Business Requirement Documents (BRD), Functional Requirement Specification (FRS), and use cases.
- Construct workflow charts and diagrams; study system capabilities; writing specifications; develop mockups and prototypes by working with UI/UX team.
- Ensure that the company’s product & features can meet the customer’s requirements.
- Analyze all RFIs & RFPs to create detailed segment-based feature requirements and carry out impact/rational analysis for investment.
- Conduct detailed customer usage analysis – using product wizard and other portal utilization data – to identify how to simplify user journey to attain so-called “consumer level ease of use.”
Roadmap Development & Management
- Monitor project progress and perform daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports tied to roadmap feature releases.
- Thoroughly learn and deploy Agile scrum methodology to roadmap development, release, and management via integrating product management processes with engineering.
- Collaborate with the Product Management team on features/requirements scoping and analysis as part of Roadmap consideration and planning.
- Lead, participate, and collaborate with Docs Team on all Product Support Documentation relating to released features – including Pendo Guides, Help Guides, Help Portal articles, Videos, etc.
Sales Enablement
- Assist sales with appropriate sales tools development related to product features and utilization.
- Work with the Solution Engineering team to develop customer use cases that can be used for both customer deployment and pre-sales deployment areas.
- Train sales with various use cases and deployment scenarios to drive higher sales.
Business Performance Analysis
- Carry out financial analysis across product modules, utilization, and customer revenue to drive future investment rationales.
- Conduct complete market and competitive analysis to assist in overall business model and direction development.
Program Communication & Management
- Communicate with team heads regarding common challenges, roadblocks, and other issues interrupting their workflow.
- Create detailed plans for the execution and implementation of new processes, including budgetary guidelines and critical personnel.
- Define project requirements by identifying project milestones, phases, and elements.
Experience:
- 7-10 years of relevant industry experience dealing with sales and marketing automation SaaS solutions
- Hands-on experience with use case creations, mock-ups, and prototype creation by working with customers.
- Functional product management (product, pricing, positioning, and placement) experiences is a plus.
- Experienced with prioritization of highly complex and multiple requirements.
- Demonstrated ability to build large financial models to reflect product performances and investment requirements.
Skills:
- Ability to create extensive complex reports by using macros, calculations, etc.
- Ability to take abstract business workflows and translate them into technical workflow/process documentation for SaaS automation
- Ability to communicate with the engineering team on various aspects of a highly specialized product
- Detail-oriented, analytical, and inquisitive
- Ability to work independently and with others
- Extremely organized with strong time-management skills
- Excellent communication skills and knowledge to explain complex issues.
- Ability to impact operations and effect change without being confrontational
- Functional Attributes
- Advanced MS Office skills
- Prototyping tools (Figma, Adobe XD, etc.)
- Project Management
- Interpersonal Communication skills
Qualifications:
- Must have a bachelor’s degree in science or engineering.
- Additional training and certifications related to product management are highly desired.
Reporting:
- This role reports to the Head of Products